Returns & Exchanges

At Based Supplies, we stand behind the quality of our products and offer a 30-day return window for all unused items in their original packaging. We aim to make your exchange or refund process as seamless and straightforward as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Package Your Items

  Securely place the items in their original packaging, ensuring all tags and protective materials are intact to qualify for a full refund.

• 3.
  Ship to Our Warehouse

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.